Contact
One address, and a person reads it.
Write to privacy@fairhanded.com. It reaches the person who builds Fairhanded, not a queue. Most things are answered within a working day or two.
Use a personal address rather than your work one. Anything sent from a work account may be readable by your employer, and that includes mail to us.
Who operates Fairhanded
Fairhanded is operated by Trajecta OÜ, registry code 17540551, registered at Niinesaare tee 17/2-3, Peetri alevik, 75312 Rae vald, Harju maakond, Estonia.
That is the company you contract with, the controller of your data, and the party to complain to. The registry code is public and you can look it up before you buy anything.
What this address is not
Fairhanded is not a law firm and does not give legal advice. Writing to us creates no lawyer-client relationship, and nothing you send is privileged.
We do not contact anyone in your case. Not your manager, not HR, not your employer — not to check something, not on your behalf, not at any point. There is no employer-facing side to this product and there is not going to be one.
For advice on your specific position you need a lawyer in your jurisdiction. Your export exists to make that conversation shorter.
Specific things
Your data. You can export or delete your file yourself, from Account, at any time — that takes effect immediately. For a copy, a correction, or anything else, write to the address above and we will answer within a month.
Payments and disputes. If you were charged and something is wrong, write from the address you bought with. Refunds and disputes
Something is broken. The same address. Tell us what page and what you were doing; it is enough.