Terms of Service

Last updated: 14 August 2026

---

1. Who you are contracting with

Fairhanded is operated by Trajecta OÜ (registry code 17540551), Niinesaare tee 17/2-3, Peetri alevik, 75312 Rae vald, Harju maakond, Estonia. "We" and "us" mean that company. "You" means you.

Contact: privacy@fairhanded.com

2. What Fairhanded is, and what it is not

Fairhanded guides you through a performance improvement plan and builds a timestamped record as you go.

It is not legal advice and we are not a law firm. Nothing here creates a lawyer-client relationship, nothing here is privileged, and nothing in the product should be treated as advice about your specific legal position. It is structured guidance and record-keeping. When you need a lawyer, your export makes that conversation shorter and cheaper — it does not replace it.

We do not promise an outcome. We cannot tell you whether you will keep your job, what terms you will get, or how your employer will behave. Any service that promises you that is one to walk away from.

The record is a record, not a verdict. Whether it helps you depends on facts we do not control — what happened, what you wrote down, and who is deciding.

3. Your account

You need an account to use the paid service. Keep your password to yourself and your email account secure: because you can reset your password by email, anyone who can read your inbox can reach your record. Tell us promptly if you think someone else has access.

You must be at least 18. One person, one account.

4. Price, payment, and your withdrawal right

$99 USD once, per case. No subscription, no recurring charge, no upsell. The price shown is what you pay — tax is included and does not change with your country.

Your access lasts as long as you keep the account. Export is free permanently, including after your plan ends.

Your right to withdraw

As a consumer you have 14 days to withdraw from a distance contract without giving a reason, and you keep that right here. We could ask you to waive it in exchange for immediate access, which is what the law allows for a digital service and what we asked for until 14 August 2026. We no longer ask.

So: your file opens as soon as you have paid, and for 14 days from the day you bought it you may withdraw anyway. Tell us at privacy@fairhanded.com and we will refund you within 14 days of being told. You do not have to give a reason and you do not have to argue for it.

If you bought before 14 August 2026 you were asked to confirm that access should start straight away and that the withdrawal right ended when it did. That confirmation, and the exact wording you agreed to, are still on your record and still retrievable.

Separately from your statutory withdrawal right, we offer a commercial refund policy.

If you do not recognise the charge

It reads FAIRHANDED on your statement. $99 USD, once. There is never a second one.

If it is not yours — a card used by someone who should not have it — tell us at privacy@fairhanded.com and we will refund it. We will not ask you to prove it first.

If you dispute a charge

Email us before you raise a dispute with your card issuer. Not because a dispute is illegitimate. Because we can usually refund you the same day, and a dispute takes weeks with the money held in the middle while it runs. We answer billing mail within one working day. What we refund, and when, is set out in our refund policy.

If you raise one anyway, what we send to your issuer matters, so here it is: the date of purchase, the wording of the consents you ticked, and whether your file holds any entries — the number, and nothing else. We do not send your entries, their contents, their titles, your attachments, or anything you have written. A payment dispute is about $99. It is not an occasion to hand your record to anyone.

Your access continues while a dispute runs. We are not going to lock a record about a live employment matter to gain leverage in an argument about $99. Export it regardless — export is free, permanent, and keeps working whatever the outcome.

We do not charge you a fee for raising a dispute, and raising one is not a breach of these terms. If your issuer decides in your favour, that is the end of it; we will not pursue you for the money. If it decides in ours, the charge stands and your case stays open — and you can still write to us directly.

5. What you can and cannot do

Use Fairhanded for your own situation. Do not use it to harass anyone, to store material you have no right to hold, to break into it, to scrape it, or to resell access.

Write what is true. The value of the record is that it was written contemporaneously and honestly; a record containing things you invented is worse than no record, and we cannot help you with the consequences of that.

We may suspend an account that is being used to harm someone. We will tell you why, and you will be able to export your record.

6. Who owns what

Your record is yours. Everything you write, upload and record belongs to you. We claim no ownership and no licence beyond what we need to store it, show it to you, and produce your export. We do not use your content to train models. We do not publish it, sell it, or show it to anyone.

The software, the copy, the guidance content and the design are ours.

7. What we do with your data

See the Privacy Policy. In short: EU servers, no employer access of any kind, export and delete whenever you want.

8. Availability

We aim to keep Fairhanded running and will not promise uninterrupted service. We will give notice before planned downtime where we can.

If we ever discontinue the service, we will give you at least 90 days' notice and export will work throughout. Your record will not be stranded.

9. Liability

Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not permit us to exclude. Your statutory rights as a consumer are unaffected by anything in this agreement.

Subject to that, we are not liable for the outcome of your performance plan, decisions your employer makes, decisions you make after reading our guidance, or anything you could have avoided by taking your own legal advice.

10. Ending it

Delete your case or your account whenever you want. Deletion is immediate and irreversible, so export first if you might want the record — we cannot recover it afterwards, and for a document about a live employment dispute that is not a recoverable mistake.

We may end this agreement if you materially breach §5, with notice and time to export.

11. Governing law and where claims are heard

Estonian law governs, and the courts of Estonia have jurisdiction.

This does not take anything away from you. If you are a consumer resident elsewhere in the EU, you keep the protections of your own country's mandatory consumer law and you can bring proceedings where you live.

Talk to us first — privacy@fairhanded.com. Most things are fixable without any of this.

12. Changes

We may update these terms. For material changes we will give 30 days' notice by email, and you may close your account and export everything if you do not accept them. Changes never apply retroactively to a case you have already paid for.